Payment and Cancellation Policy

• The official currency approved by the System is the one that is accepted in setting the prices of packages and purchases through the System.
• The customer is responsible for the full payment, so we do not incur any errors in the payment process.
• The customer must keep his payment data confidential and ensure that you avoid using any suspicious means or unlicensed software.
• Service prices may be subject to change at fatora’s discretion. The customer will be notified of any change in prices at least 30 days in advance.
• In the event of termination or withdrawal of the license, the customer’s data will be saved for 30 days, after which the data will be deleted. After this period, fatora does not guarantee the availability of such data.
• In the event of termination, the customer will be notified of the termination of service up to 30 days before the termination date, and the amount paid by the customer with no service received will be refunded.
• The System allows the customer to request the cancellation of the contract within 7 days after the payment date, in which case the System will refund the money paid by the customer within 365 days by the same payment method, with the customer bearing all bank fees in addition to any administrative fees applied by fatora and deducting the subscription period even if it is in the period of a free offer.